When it comes to creating an impactful Challenger Brand strategy, Einstein had the right idea: Spend most of your time really understanding the problem before deciding how to solve it.
To lead successful brand transformations and Go-To-Market plans, we must always start by asking the right questions. When working with new teams, we first and foremost set out to understand:
- What do we stand for?
- How are we different?
- How do we articulate our differences within the codes of our brand?
According to Colm Murphy, Group Strategy Director for advertising agency Droga5, we all look at the world through four lenses. These are referred to as the Four C’s: Company, Category, Consumer, and Culture.
What Are the 4 C’s?
The 4 C’s are a helpful framework to uncover opportunities for your Challenger Brand through the lens of: Company, Category, Consumer, and Culture. It enables you to assess your brand from multiple perspectives, to uncover definitive truths that are foundational to your marketing strategy. Viewing your brand through the 4 C’s is a powerful first step to building your brand house and defining your brand positioning. Here’s a closer look at the definition of each:
The goal of the Company lens is to look beyond the product or service to how the team strives to positively impact lives. We recommend considering the origin stories of your company to understand the “why” that started it all.
Questions we start with:
- What is the company’s founding story? What problem was it created to solve?
- How has the problem our customers face evolved over time?
- How have we adjusted our solution over time?
- What enduring aspects of our founding mission still resonate with our company today, and how can we leverage them to differentiate ourselves in the market?
- Are there untapped opportunities within our founding mission that we can explore and reinvigorate?
- How does our company uniquely deliver our product or service in a way that authentically represents our brand identity?
While you may already be able to define your target market at a general level, the aim of the Consumer lens is to go even deeper and uncover insights that may have eluded conventional research methods.
Questions we start with:
- Which specific target market segment holds the greatest potential for driving our next phase of growth?
- How do Consumers frame the problem they’re facing? What product or service are they “hiring” your brand to solve?
- What alternatives are these customers currently using to solve their problems, and how can we position ourselves as a superior solution?
- What unique value can we offer to make our solution compelling enough for these customers to switch to our solution?
- How can we build trust and credibility with these customers?
Understanding the reality of the Category you operate in is instrumental to developing a clear positioning strategy.
Questions we start with:
- What external factors, such as economic conditions and political trends, significantly influence our category, and how can we leverage or mitigate their impact?
- How are problems and solutions typically framed within our category, and can we challenge the status quo to provide a differentiated customer experience?
- How can we address customer pain points in new and compelling ways?
- Which overlooked niches or untapped opportunities can we strategically target?
- What pitfalls of our category should we avoid?
Understanding your offering in the context of Culture is key because it will guide you to where your Challenger Brand’s customers will be in the future.
Questions we start with:
- How can we effectively position our brand to align with the cultural dynamics impacting our customers?
- What emerging values should we consider embracing to ensure our brand remains relevant and resonates with the evolving cultural landscape?
- Are there specific cultural trends that present opportunities for us to differentiate ourselves and connect with our target audience in meaningful ways?
- How will we continue to stay on top of cultural context to shape our future strategies?
The 4 C’s In Action – MPG Sport
As the world emerged from COVID-19 lockdowns, Mondetta partnered with 5&Vine to strengthen their brand story and position the sustainable fashion Challenger Brand and B Corporation as an industry leader, harmonizing quality design with social and environmental responsibility.
We began our engagement by leveraging the 4 C’s framework to gain a helpful perspective on Mondetta’s rich 30-year history, tracing its evolution from its humble beginnings at the University of Winnipeg, where it started by creating sweatshirts featuring flags from around the world.
We delved into the significance of their brand name, a fusion of the French word for “world” (monde) and the Latin suffix ‘etta’, meaning “small.” Among Mondetta’s core truths is the mission to unite the globe through small worlds and celebrate the spirit of unity.
Transitioning to the next chapter, we engaged in deep discussions and stakeholder interviews to explore how being a fashion brand outside of a fashion capital brings a unique perspective that sets Mondetta apart from competitors.
Consumer & Culture
Analyzing cultural shifts and the impact of two years in lockdown on consumer preferences, we closely examined the activewear category. We observed a shift away from rigid, prescribed fitness approaches towards a more mindful and adaptable mindset that prioritizes listening to one’s own body.
With this context, we set out to gain a comprehensive understanding of what sustainability means to Mondetta’s customers. We delved into the various dimensions and interpretations of sustainability beyond the realm of recycled materials. Our aim was to effectively convey Mondetta’s alignment with the Higg Apparel Coalition, a notable initiative launched by Walmart and Patagonia in 2009. Mondetta’s CEO Ash Modha characterizes this coalition as “the highest level of sustainable management,” in a category that’s strife with greenwashing.
Combining this understanding with the blurring of boundaries between work and home life, we strategically positioned MPG Sport to win with their target customer and propel the brand into their next chapter of growth.
5&Vine’s engagement with MPG resulted in revised ideal customer profiles and a new value proposition and brand position, informed by post-pandemic mindsets, cultural trends, and key truths of their reason for being.
MPG Sport is a stellar example of how assessing your brand with the 4 C’s is helpful in finding a breakthrough for your next chapter of growth.
How We Uncover the 4Cs
When partnering with new clients, we employ various methods to uncover insights about the 4 C’s:
- Interviews: We engage with employees, customers, and influencer partners to gain valuable perspectives. Additionally, we analyze existing audience data to deepen our understanding.
- Competitive audit: We thoroughly examine the industry’s culture, identifying strengths, weaknesses, and opportunities for differentiation.
- Quantitative research: Through audience segmentation and a comprehensive Google Analytics audit, we gather quantitative data to inform our strategy.
- Cultural and trend research: We leverage syndicated research firms and journalistic sources to stay on top of cultural trends, enabling us to identify emerging opportunities.
Research into the 4 C’s plays a pivotal role in establishing the foundation of your Challenger Brand. By exploring our competition, understanding consumer preferences, and immersing ourselves in the cultural nuances of the industry, we gain valuable insights that bring the essence of Challengers to light.
Through this process, we not only uncover hidden opportunities and nascent sources of equity but also lay the groundwork for constructing a powerful brand house.
Unlock the Power of the 4 Cs
The first step to positioning your Challenger Brand for growth is ensuring that you’re asking the right questions. A key aspect of this process is examining your company through the lens of the 4 C’s – Company, Category, Consumer, and Culture.
Researching the 4 C’s uncovers hidden opportunities, identifies untapped sources of equity, and establishes a strong foundation for your brand house. By exploring these four dimensions, you unlock unique insights into the essence of your brand, strengthening your positioning to deeply resonate with your target audience.